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All Support Articles
Frequently Asked Questions
Find out the difference between a MultiTrack and CustomMix, and more!
All Support Articles
Detailed articles & step by step guides for all of your questions.
Getting Started
Frequently Asked Questions
Account
MultiTracks
CustomMix®
Playback
Subscriptions
- Canceling or Changing a Playback Subscription
- Creating a Playback Subscription
- Can I use my Playback Rentals in a different DAW like Ableton?
- If I rent a song and then change keys, will that count towards a new Rental?
- I Was Charged For A Subscription But I Didn’t Want To Continue, Can I Get A Refund?
- How Can I Switch My Playback Subscription From The App To The Site?
Audio Interfaces
- When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
- Presonus 1818vsl "Requires too much power"
- How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
- How Can I Use A USB Hub To Power My Audio Interface?
- How Do I Load The iConnectAudio4+ 6 Output Preset?
- How Can I Connect My USB Audio Interface To My iPad Or iPhone?
Playback
- Can My Device Run Playback?
- I Previously purchased Playback Pro? Do I need to purchase the “Pro” upgrade in Playback?
- Adding Content/Songs into Playback
- How To Upload A Custom Click Track Into Playback
- How Do I Enable Auto-Pan In Playback?
- Can I Change The Click Sound And Subdivision In Playback?
Accompaniment Tracks
ChartBuilder®
MultiTracks Cloud®
MultiTracks Cloud Storage
- How to Upload Content into MultiTracks Cloud Storage
- How Do I Get Song Section Data From GarageBand?
- How to get Song Section data from Logic Pro X
- How Do I Add Song Sections To My Cloud Content?
- If I cancel my MultiTracks Cloud Subscription will I still be able to download my Purchased material in Playback?
RehearsalMix®
Using RehearsalMix® with Planning Center
- Unable to connect accounts due to Organization Administrator Privileges
- Using RehearsalMix with Planning Center
- Adding Mixes to Songs in Planning Center
- Enabling RehearsalMix access for your team
- Linking Existing People in your MultiTracks.com account to Planning Center
- Importing New People into your MultiTracks.com Account
People
Patches
Peter James WAV/M4A Patches
- Dark Shimmer Ambient Pads
- Installing Dream Shimmer Ambient Pads
- Installing Analog Ambient from Peter James(WAV/M4A)
- Installing Mellow OB Ambient Pads
- Ambient String Pads
- Organ Ambient Pads
MultiTracks.com Patches
- Installing MainStage Keys - EDM Essentials
- Installing Reverse Acoustics from MultiTracks.com
- Installing Ableton Keys - EDM Essentials
- Ableton 10 |Wavetable Synth
- Ableton Keys - Contemporary Worship Bundle
- E Piano
Ableton Patches
- Installing Ultimate Shimmer Pad Collection Ableton
- Installing Ultimate Analog Collection 2 Ableton
- Installing OB Pop/ Alternative Collection Ableton
- Installing Ultimate Ableton Collection 5 from Peter James
- Installing Complete Worship Bundle - Ableton
- Installing Analog Shimmer Pads (Ableton)
Anthony Catacoli's Patches
- Installing M Lightning Bundle
- Installing Silver 1964 Bundle
- Installing Red Essentials: Stage 3
- Installing Green Essentials: AC15 Amp Pack
- Installing Bass Rig by Anthony Catacoli
- Installing V-Worship Guitars V2
Peter James' Reason Patches
- Installing Ultimate Analog Collection - Peter James
- Installing Ultimate Reason Collection 2
- Getting Started with NHAG (Reason)
- Installing OB 6 Ambient Pads (Reason)
- Installing Analog Shimmer Pads (Reason)
- Installing Ultimate Analog Collection (Reason) from Peter James
Peter James' Omnisphere Patches
- Installing Pete's Multis
- Installing Analog Christmas From Peter James
- Installing Youth Revival Sounds (Omnisphere)
- Omni 2 Multi Promo
- Installing Analog Dreams from Peter James
- Upgrading Peter James Omnisphere patches from Omnisphere 1.5 to Omnisphere 2
Peter James' MainStage Patches
- Installing Ultimate Shimmer Pad Collection
- Dark Shimmer Ambient Pads (MainStage)
- Installing Dream Shimmer Ambient Pads (MainStage)
- Installing OB Pop: Alternative Collection
- Installing Ultimate MainStage Collection 5
- Installing Analog Ambient from Peter James (MainStage)
Patches
- How do Patches work? What do I need to play them?
- Installing Valhalla VintageVerb Presets - Peter James
- Installing Valhalla Shimmer Presets - Peter James
- Assigning your MIDI keyboard in MainStage
- Transferring Patches Between MainStage Concerts
- Installing Impulse from Peter James