How can we help?
All Support Articles
Frequently Asked Questions
Find out the difference between a MultiTrack and CustomMix, and more!
All Support Articles
Detailed articles & step by step guides for all of your questions.
Getting Started
Frequently Asked Questions
- Can I upgrade an Accompaniment Track, CustomMix or AppTracks product to a different one?
- Can I share Playback Rentals with my team?
- Can I use any of the Tracks products in a video or during a live streamed event?
- Can I download tracks and use them to record my own cover of a song?
- Frequently Asked Questions
Account
MultiTracks
CustomMix®
Playback
- Canceling or Changing a Playback Subscription
- Creating a Playback Subscription
- Can I use my Playback Rentals in a different DAW like Ableton?
- If I rent a song and then change keys, will that count towards a new Rental?
- I Was Charged For A Subscription But I Didn’t Want To Continue, Can I Get A Refund?
- How Can I Switch My Playback Subscription From The App To The Site? See all 7 articles >
- When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
- Presonus 1818vsl "Requires too much power"
- How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
- How Can I Use A USB Hub To Power My Audio Interface?
- How Do I Load The iConnectAudio4+ 6 Output Preset?
- How Can I Connect My USB Audio Interface To My iPad Or iPhone? See all 8 articles >
- Can My Device Run Playback?
- I Previously purchased Playback Pro? Do I need to purchase the “Pro” upgrade in Playback?
- Adding Content/Songs into Playback
- How To Upload A Custom Click Track Into Playback
- How Do I Enable Auto-Pan In Playback?
- Can I Change The Click Sound And Subdivision In Playback? See all 12 articles >
Accompaniment Tracks
ChartBuilder®
MultiTracks Cloud®
- How to Upload Content into MultiTracks Cloud Storage
- How Do I Get Song Section Data From GarageBand?
- How to get Song Section data from Logic Pro X
- How Do I Add Song Sections To My Cloud Content?
- If I cancel my MultiTracks Cloud Subscription will I still be able to download my Purchased material in Playback?
RehearsalMix®
- Unable to connect accounts due to Organization Administrator Privileges
- Using RehearsalMix with Planning Center
- Adding Mixes to Songs in Planning Center
- Enabling RehearsalMix access for your team
- Linking Existing People in your MultiTracks.com account to Planning Center
- Importing New People into your MultiTracks.com Account See all 8 articles >
People
Patches
- Installing Ultimate Shimmer Pad Collection Ableton
- Installing Ultimate Analog Collection 2 Ableton
- Installing OB Pop/ Alternative Collection Ableton
- Installing Ultimate Ableton Collection 5 from Peter James
- Installing Complete Worship Bundle - Ableton
- Installing Analog Shimmer Pads (Ableton) See all 13 articles >
- How do Patches work? What do I need to play them?
- Getting Started with Subtle Shimmer
- Installing Valhalla VintageVerb Presets - Peter James
- Installing Valhalla Shimmer Presets - Peter James
- Assigning your MIDI keyboard in MainStage
- Transferring Patches Between MainStage Concerts See all 10 articles >