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Frequently Asked Questions

Find out the difference between a MultiTrack and CustomMix, and more!

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Training

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Detailed articles & step by step guides for all of your questions.

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Getting Started Frequently Asked Questions Account MultiTracks CustomMix® Playback Accompaniment Tracks ChartBuilder® MultiTracks Cloud® RehearsalMix® People Sounds

Getting Started

  • MultiTracks Cloud / Library Video Tutorial Library
  • ChartBuilder Video Tutorial Library
  • RehearsalMix Video Tutorial Library
  • Playback Video Tutorial Library
  • Sign Up
  • Let's Get Started!

Frequently Asked Questions

  • What is the difference between a MultiTrack and CustomMix product?
  • Website isn't loading properly or page seems broken
  • How do I update the billing information on my account?
  • How long does a single Playback Rental last?
  • How many devices can I use with the Playback app?
  • Can I upgrade an Accompaniment Track, CustomMix or AppTracks product to a different one?
  • See all 11 articles >

Account

  • How to Upload a Sales Tax Exemption Certificate
  • How to Change the Username on an Account?
  • How to Change, Add or Remove an Organization Administrator.
  • Where can I find my Customer ID#?
  • How to Cancel Your Subscription(s)

MultiTracks

  • How to purchase a MultiTrack
  • How to Download a MultiTrack (Computer/Laptop)
  • How to Download a MultiTrack (Mobile Device)
  • "Still Processing" error message when trying to download MultiTracks
  • Intro to Using MultiTracks in Ableton Live
  • Warping MultiTracks and Syncing to Live's Click
  • How to Edit an Arrangement in Ableton Live
  • Connecting your Computer and iPad to your Soundboard
  • How to Install and Use Advanced Ableton Templates

CustomMix®

  • CustomMix is taking longer than expected when processing
  • Using CustomMix with GarageBand
  • How To Upgrade A CustomMix to MultiTrack
  • How Do I Download Different Keys For My CustomMix?
  • Create a CustomMix on your mobile device or tablet
  • How Can I Create An Accompaniment Track Using CustomMix?
  • Getting a CustomMix on an iPhone
  • Burning a CustomMix to a CD
  • What if I don't have a drummer?

Playback

  • Editing Arrangement
  • Editing Setlists
  • Auto Fade
  • Editing Start and End Point
  • Transitions Menu
  • Canceling or Changing a Playback Subscription
  • Adding Playback Subscriptions to Your Account
  • Can I use my Playback Rentals in a different DAW like Ableton?
  • If I rent a song and then change keys, will that count towards a new Rental?
  • Can I Get A Refund For The Playback Or ChartBuilder iTunes In-App Subscription?
  • How Can I Switch My Playback Subscription From The App To The Site?
  • See all 7 articles >
  • When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
  • Can I Use The KMI Softstep With Playback?
  • How Can I Use My MIDI Controller With Playback If I Need To Use The Lightning Port For My Audio Interface?
  • How Do I Change The Channel My Track Is Coming Out Of?
  • How Do I Change SmartRouting For Buses?
  • Where Are The Bus Channels?
  • Why Can't I Use Buses?
  • What Are Buses And How Do They work?
  • Will My Audio Interface Work With Playback?
  • When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
  • Presonus 1818vsl "Requires too much power"
  • How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
  • How Can I Use A USB Hub To Power My Audio Interface?
  • How Do I Load The iConnectAudio4+ 6 Output Preset?
  • How Can I Connect My USB Audio Interface To My iPad Or iPhone?
  • See all 8 articles >
  • Can My Device Run Playback?
  • "Your device is low on RAM and could experience issues with Playback" message.
  • Managing Saved Arrangements in Playback
  • Encountering 200 Error When Logging Into Playback
  • Managing Setlists in Playback
  • How to Use MIDI Out in Playback
  • See all 16 articles >

Accompaniment Tracks

  • How to download an Accompaniment Track (PC)
  • How to download an Accompaniment Track (iOS Device)
  • How to download an Accompaniment Track (Mac)
  • What is included in a Accompaniment Track Purchase?

ChartBuilder®

  • How-To Control ChartBuilder via Bluetooth
  • How do I sign my team up for ChartBuilder®
  • What if I don't see a Chart I want?
  • How do I share a setlist?
  • What are the compatible devices for Chartbuilder?
  • Do my purchased Charts show up in ChartBuilder?
  • How many users can be on one content subscription?
  • What is the breakdown and benefit of having 2 Subscriptions to activate ChartBuilder?

MultiTracks Cloud®

  • How to create a Cloud Song in Library
  • How Do I Add Tracks to My Cloud Song?
  • How Do I Create a Chart for ChartBuilder?
  • How do I Add MIDI to Cloud Songs?
  • How Do I Get Song Section Data From GarageBand?
  • How to get Song Section data from Logic Pro X
  • See all 7 articles >

RehearsalMix®

  • Can I make my own rehearsal mixes from my purchased MultiTracks?
  • Planning Center not connecting to RehearsalMix – troubleshooting steps.
  • Unable to connect accounts due to Organization Administrator Privileges
  • Using RehearsalMix with Planning Center
  • Adding Mixes to Songs in Planning Center
  • Enabling RehearsalMix access for your team
  • Linking Existing People in your MultiTracks.com account to Planning Center
  • See all 9 articles >
  • Can I use RehearsalMix® with Planning Center?
  • Can I give other people access to RehearsalMix?
  • How do I subscribe to RehearsalMix?
  • Where can I use RehearsalMix?
  • Why am I getting a "You do not have access to this Setlist" message?
  • How to create a RehearsalMix Setlist to share with your team

People

  • How to add a Playback Subscription for your team
  • Does my team need to have Team Sharing activated to view RehearsalMixes on their account?
  • How many People can have access to RehearsalMix?
  • How to enable RehearsalMix access for your team
  • How many People can I have in my account?
  • Adding People to your account

Sounds

  • Getting Started with Golden Tone for Kemper by Nigel Hendroff
  • Getting Started with The Austin Special for Kemper by Nigel Hendroff
  • Getting Started With The Engineer
  • Getting Started With The Gentleman
  • Getting Started With The Stage
  • Getting Started With Falcon 30
  • See all 27 articles >
  • Installing Vocal Synths (Ableton)
  • Using Organic Texture from David Wellman
  • Dimensions
  • Getting Started with Background Streaming Music 2 by Peter James
  • Getting Started with Atmospheric Strings by Peter James
  • Getting Started with Background Streaming Music by Peter James
  • Getting Started with Atmospheric Ambient Pads (WAV/M4A)
  • Getting Started with Dream Piano Ambient Pads - WAV/M4A
  • Getting Started With Prophet Voices Ambient Drones
  • See all 20 articles >
  • Installing Retro from David Andrew
  • Empezando con Chops de Leo Ceballos
  • Getting Started with Chops by Leo Ceballos
  • Getting Started With Elements
  • Installing Lead Collection
  • Getting Started with Ethereal Pads
  • Major & Minor Ambient Guitars
  • See all 8 articles >
  • Getting Started With Dreams
  • Installing Hover from Isaac Gonzales
  • Installing Organic by Isaac Gonzalez
  • Installing Organic
  • Installing Jupiter Dilution
  • Installing Emerge by Isaac Gonzalez
  • Getting Started with StageReady Expansion Packs
  • Getting Started with Living Room Sounds by MultiTracks.com
  • StageReady for MainStage User Guide
  • StageReady for MainStage Setup Instructions
  • Getting Started with Subtle Shimmer
  • Installing MainStage Keys - EDM Essentials
  • See all 20 articles >
  • Getting Started with MKII Stage 73 - Ableton Live 10
  • Getting Started with Ableton Song Specific Patches
  • Getting Started With Ultimate Ableton Collection 4
  • Getting Started With Ultimate Ableton Collection 3
  • Getting Started With Ultimate Ableton Collection 2
  • Getting Started With Ultimate Shimmer Pad Expansion Pack (Ableton)
  • See all 19 articles >
  • Getting Started with Analog Atmospheres - Nord
  • Getting Started with Mars Pads: Stage 3
  • Getting Started with Red Planet - Pads, Arps, & Patches
  • Getting Started with Red Worship Pianos by Anthony Catacoli
  • Getting Started With Retro Stage 3
  • Installing Ultimate Nord Collection 5
  • See all 10 articles >
  • Pad/Lead/Bass Essentials for Logic From Peter James
  • Installing Logic Patches from Peter James
  • Getting Started with Analog Atmospheres by Peter James - Kontakt
  • Pad/Lead/Bass Essentials for Kontakt from Peter James
  • Installing Kontakt Patches
  • Installing Massive Patches
  • Getting Started with Tweed Suitcase by Anthony Catacoli
  • Getting Started With Ultimate Worship Bass Vol. 1
  • Installing Ultimate Kemper Acoustic Bundle
  • Getting Started with Vintage Drones
  • Installing M Lightning Bundle
  • Installing Silver 1964 Bundle
  • See all 16 articles >
  • Installing Ultimate Analog Collection - Peter James
  • Installing Ultimate Reason Collection 2
  • Getting Started with NHAG (Reason)
  • Installing OB 6 Ambient Pads (Reason)
  • Installing Analog Shimmer Pads (Reason)
  • Installing Ultimate Analog Collection (Reason) from Peter James
  • See all 8 articles >
  • Installing Pete's Multis
  • Installing Analog Christmas From Peter James
  • Installing Youth Revival Sounds (Omnisphere)
  • Omni 2 Multi Promo
  • Installing Analog Dreams from Peter James
  • Upgrading Peter James Omnisphere patches from Omnisphere 1.5 to Omnisphere 2
  • See all 8 articles >
  • Getting Started with Analog Atmospheres by Peter James - MainStage / Logic
  • Getting Started with Atmospheric Ambient Pads (MainStage)
  • Getting Started with Dream Piano Ambient Pads (MainStage)
  • Getting Started With Free OB6 Patches
  • Getting Started With Ultimate Shimmer Pad Expansion Pack (MainStage)
  • Installing Vocal Synths (MainStage/Logic)
  • See all 35 articles >
  • How do Patches work? What do I need to play them?
  • Getting Started with Ultimate Worship IRs by Anthony Catacoli
  • Getting Started with Pro 5 Collection Volume 1 by Peter James
  • Getting Started with The Juno: Burn Bright by Aaron Robertson
  • Getting Started with Overload by Bottega
  • Getting Started with HX Stomp Synth Bass by Daniel Ferguson
  • See all 98 articles >
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