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Frequently Asked Questions

Find out the difference between a MultiTrack and CustomMix, and more!

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Detailed articles & step by step guides for all of your questions.

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Getting Started Frequently Asked Questions Account MultiTracks CustomMix® Playback Accompaniment Tracks ChartBuilder® MultiTracks Cloud® RehearsalMix® People Patches

Getting Started

  • Sign Up
  • Let's Get Started!

Frequently Asked Questions

  • Frequently Asked Questions
  • Can an account have more than one admin?
  • What is the difference between a WAV and M4A file?
  • What happens if I purchased the wrong product?
  • What happens if I purchased the wrong song?

Account

  • My organization is Tax Exempt and located in the state of Texas.
  • Billing Error - Contact Support
  • How do I change the Username on my account?
  • How do I change the admin on my account?
  • Where can I find my Customer ID#?
  • Cancel

MultiTracks

  • How to purchase a MultiTrack
  • Downloading a MultiTrack (Computer/Laptop)
  • Downloading a MultiTrack (Mobile Device)
  • "Still Processing" error message when trying to download MultiTracks
  • Intro to Using MultiTracks in Ableton Live
  • Warping MultiTracks and Syncing to Live's Click
  • How to Edit an Arrangement in Ableton Live
  • Connecting your Computer and iPad to your Soundboard
  • How to Install and Use Advanced Ableton Templates

CustomMix®

  • CustomMix is taking longer than expected when processing
  • Using CustomMix with GarageBand
  • How To Upgrade A CustomMix to MultiTrack
  • How Do I Download Different Keys For My CustomMix?
  • Create a CustomMix on your mobile device or tablet
  • How Can I Create An Accompaniment Track Using CustomMix?
  • Getting a CustomMix on an iPhone
  • Burning a CustomMix to a CD
  • What if I don't have a drummer?

Playback

  • Editing Arrangement
  • Editing Playlist
  • Auto Fade
  • Editing Start and End Point
  • Transitions Menu
  • Canceling or Changing a Playback Subscription
  • Creating a Playback Subscription
  • Can I use my Playback Rentals in a different DAW like Ableton?
  • If I rent a song and then change keys, will that count towards a new Rental?
  • I Was Charged For A Subscription But I Didn’t Want To Continue, Can I Get A Refund?
  • How Can I Switch My Playback Subscription From The App To The Site?
  • See all 7 articles >
  • When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
  • Can I Use The KMI Softstep With Playback?
  • How Can I Use My MIDI Controller With Playback If I Need To Use The Lightning Port For My Audio Interface?
  • How Do I Change The Channel My Track Is Coming Out Of?
  • How Do I Change SmartRouting For Buses?
  • Where Are The Bus Channels?
  • Why Can't I Use Buses?
  • What Are Buses And How Do They work?
  • Will My Audio Interface Work With Playback?
  • When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
  • Presonus 1818vsl "Requires too much power"
  • How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
  • How Can I Use A USB Hub To Power My Audio Interface?
  • How Do I Load The iConnectAudio4+ 6 Output Preset?
  • How Can I Connect My USB Audio Interface To My iPad Or iPhone?
  • See all 8 articles >
  • Can My Device Run Playback?
  • I Previously purchased Playback Pro? Do I need to purchase the “Pro” upgrade in Playback?
  • Adding Content/Songs into Playback
  • How To Upload A Custom Click Track Into Playback
  • How Do I Enable Auto-Pan In Playback?
  • Can I Change The Click Sound And Subdivision In Playback?
  • See all 12 articles >

Accompaniment Tracks

  • What is included in a Accompaniment Track Purchase?

ChartBuilder®

  • How do I sign my team up for ChartBuilder®
  • What if I don't see a Chart I want?
  • How do I share a setlist?
  • What are the compatible devices for Chartbuilder?
  • Do my purchased Charts show up in ChartBuilder?
  • How many users can be on one content subscription?
  • What is the breakdown and benefit of having 2 Subscriptions to activate ChartBuilder?

MultiTracks Cloud®

  • How to Upload Content into MultiTracks Cloud Storage
  • How Do I Get Song Section Data From GarageBand?
  • How to get Song Section data from Logic Pro X
  • How Do I Add Song Sections To My Cloud Content?
  • If I cancel my MultiTracks Cloud Subscription will I still be able to download my Purchased material in Playback?

RehearsalMix®

  • Can I make my own rehearsal mixes from my purchased MultiTracks?
  • Unable to connect accounts due to Organization Administrator Privileges
  • Using RehearsalMix with Planning Center
  • Adding Mixes to Songs in Planning Center
  • Enabling RehearsalMix access for your team
  • Linking Existing People in your MultiTracks.com account to Planning Center
  • Importing New People into your MultiTracks.com Account
  • See all 8 articles >
  • Can I use RehearsalMix® with Planning Center?
  • Can I give other people access to RehearsalMix?
  • How do I subscribe to RehearsalMix?
  • Where can I use RehearsalMix?
  • Why am I getting a "You do not have access to this Setlist" message?
  • How to create a RehearsalMix Setlist to share with your team

People

  • How to enable Team Sharing for your team
  • How to add a Playback Subscription for your team
  • Does my team need to have Team Sharing activated to view RehearsalMixes on their account?
  • How many People can have access to RehearsalMix?
  • How to enable RehearsalMix access for your team
  • How many People can I have in my account?
  • Adding People to your account

Patches

  • Installing Vocal Synths (Ableton)
  • Using Organic Texture from David Wellman
  • Dimensions
  • Dark Shimmer Ambient Pads
  • Installing Dream Shimmer Ambient Pads
  • Installing Analog Ambient from Peter James(WAV/M4A)
  • Installing Mellow OB Ambient Pads
  • Ambient String Pads
  • Organ Ambient Pads
  • See all 10 articles >
  • Installing Retro from David Andrew
  • Installing Lead Collection
  • Getting Started with Ethereal Pads
  • Major & Minor Ambient Guitars
  • Installing NEON
  • Installing Electric City from Leo Ceballos
  • Installing Hover from Isaac Gonzales
  • Installing Organic by Isaac Gonzalez
  • Installing Organic
  • Installing Jupiter Dilution
  • Installing Emerge by Isaac Gonzalez
  • Getting Started with Subtle Shimmer
  • Installing MainStage Keys - EDM Essentials
  • Installing Reverse Acoustics from MultiTracks.com
  • Installing Ableton Keys - EDM Essentials
  • Ableton 10 |Wavetable Synth
  • Ableton Keys - Contemporary Worship Bundle
  • See all 16 articles >
  • Installing Ultimate Shimmer Pad Collection Ableton
  • Installing Ultimate Analog Collection 2 Ableton
  • Installing OB Pop/ Alternative Collection Ableton
  • Installing Ultimate Ableton Collection 5 from Peter James
  • Installing Complete Worship Bundle - Ableton
  • Installing Analog Shimmer Pads (Ableton)
  • See all 13 articles >
  • Installing Ultimate Nord Collection 5
  • Installing Nord Samples
  • Installing Analog V Shimmer Pads for Nord
  • Installing Analog V Pad for Nord
  • Installing Red Essentials from Anthony Catacoli
  • Pad/Lead/Bass Essentials for Logic From Peter James
  • Installing Logic Patches from Peter James
  • Pad/Lead/Bass Essentials for Kontakt from Peter James
  • Installing Kontakt Patches
  • Installing Massive Patches
  • Installing Keyscape Collection
  • Installing Textures
  • Installing Thor Essentials (MainStage) from Nick Stailey
  • Installing Thor Essentials from Nick Stailey
  • Installing MainStage Patches from Nick Stailey
  • Installing Reason Patches from Nick Stailey
  • Installing Ultimate Kemper Acoustic Bundle
  • Getting Started with Vintage Drones
  • Installing M Lightning Bundle
  • Installing Silver 1964 Bundle
  • Installing Red Essentials: Stage 3
  • Installing Green Essentials: AC15 Amp Pack
  • See all 14 articles >
  • Installing Ultimate Analog Collection - Peter James
  • Installing Ultimate Reason Collection 2
  • Getting Started with NHAG (Reason)
  • Installing OB 6 Ambient Pads (Reason)
  • Installing Analog Shimmer Pads (Reason)
  • Installing Ultimate Analog Collection (Reason) from Peter James
  • See all 8 articles >
  • Installing Pete's Multis
  • Installing Analog Christmas From Peter James
  • Installing Youth Revival Sounds (Omnisphere)
  • Omni 2 Multi Promo
  • Installing Analog Dreams from Peter James
  • Upgrading Peter James Omnisphere patches from Omnisphere 1.5 to Omnisphere 2
  • See all 8 articles >
  • Installing Vocal Synths (MainStage/Logic)
  • Installing Ultimate Shimmer Pad Collection
  • Dark Shimmer Ambient Pads (MainStage)
  • Installing Dream Shimmer Ambient Pads (MainStage)
  • Installing OB Pop: Alternative Collection
  • Installing Ultimate MainStage Collection 5
  • See all 30 articles >
  • How do Patches work? What do I need to play them?
  • Installing Valhalla VintageVerb Presets - Peter James
  • Installing Valhalla Shimmer Presets - Peter James
  • Assigning your MIDI keyboard in MainStage
  • Transferring Patches Between MainStage Concerts
  • Installing Impulse from Peter James
  • See all 9 articles >
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