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Frequently Asked Questions
Find out the difference between a MultiTrack and CustomMix, and more!
All Support Articles
Detailed articles & step by step guides for all of your questions.
Getting Started
Frequently Asked Questions
- What is the difference between a MultiTrack and CustomMix product?
- Website isn't loading properly or page seems broken
- How do I update the billing information on my account?
- How long does a single Playback Rental last?
- How many devices can I use with the Playback app?
- Can I upgrade an Accompaniment Track, CustomMix or AppTracks product to a different one? See all 11 articles >
Account
MultiTracks
CustomMix®
Playback
- Canceling or Changing a Playback Subscription
- Creating a Playback Subscription
- Can I use my Playback Rentals in a different DAW like Ableton?
- If I rent a song and then change keys, will that count towards a new Rental?
- I Was Charged For A Subscription But I Didn’t Want To Continue, Can I Get A Refund?
- How Can I Switch My Playback Subscription From The App To The Site? See all 7 articles >
- When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
- Presonus 1818vsl "Requires too much power"
- How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
- How Can I Use A USB Hub To Power My Audio Interface?
- How Do I Load The iConnectAudio4+ 6 Output Preset?
- How Can I Connect My USB Audio Interface To My iPad Or iPhone? See all 8 articles >
Accompaniment Tracks
ChartBuilder®
MultiTracks Cloud®
- How to Upload Content into MultiTracks Cloud Storage
- How Do I Get Song Section Data From GarageBand?
- How to get Song Section data from Logic Pro X
- How Do I Add Song Sections To My Cloud Content?
- If I cancel my MultiTracks Cloud Subscription will I still be able to download my Purchased material in Playback?
RehearsalMix®
- Unable to connect accounts due to Organization Administrator Privileges
- Using RehearsalMix with Planning Center
- Adding Mixes to Songs in Planning Center
- Enabling RehearsalMix access for your team
- Linking Existing People in your MultiTracks.com account to Planning Center
- Importing New People into your MultiTracks.com Account See all 8 articles >
People
Patches
- Getting Started with Dream Piano Ambient Pads - WAV/M4A
- Getting Started With Prophet Voices Ambient Drones
- Getting Started With Mellow Male Vocal Ambient Drones
- Getting Started With Mellow Female Vocal Ambient Drones
- Getting Started With Male Vocal Ambient Drones
- Getting Started With Female Vocal Ambient Drones See all 16 articles >
- Getting Started with Ableton Song Specific Patches
- Getting Started With Ultimate Ableton Collection 4
- Getting Started With Ultimate Ableton Collection 3
- Getting Started With Ultimate Ableton Collection 2
- Getting Started With Ultimate Shimmer Pad Expansion Pack (Ableton)
- Installing Ultimate Shimmer Pad Collection Ableton See all 18 articles >
- Getting Started with Dream Piano Ambient Pads (MainStage)
- Getting Started With Free OB6 Patches
- Getting Started With Ultimate Shimmer Pad Expansion Pack (MainStage)
- Installing Vocal Synths (MainStage/Logic)
- Installing Ultimate Shimmer Pad Collection
- Dark Shimmer Ambient Pads (MainStage) See all 33 articles >