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Frequently Asked Questions
Find out the difference between a MultiTrack and CustomMix, and more!
All Support Articles
Detailed articles & step by step guides for all of your questions.
Getting Started
Frequently Asked Questions
- What is the difference between a MultiTrack and CustomMix product?
- Website isn't loading properly or page seems broken
- How do I update the billing information on my account?
- How long does a single Playback Rental last?
- How many devices can I use with the Playback app?
- Can I upgrade an Accompaniment Track, CustomMix or AppTracks product to a different one? See all 11 articles >
Account
MultiTracks
CustomMix®
Playback
- Canceling or Changing a Playback Subscription
- Adding Playback Subscriptions to Your Account
- Can I use my Playback Rentals in a different DAW like Ableton?
- If I rent a song and then change keys, will that count towards a new Rental?
- Can I Get A Refund For The Playback Or ChartBuilder iTunes In-App Subscription?
- How Can I Switch My Playback Subscription From The App To The Site? See all 7 articles >
- When I connect my MIDI Controller or Audio Interface I get a message that says the device requires too much power
- Presonus 1818vsl "Requires too much power"
- How Do I Setup My 6i6 Scarlett Mix Control Settings For Playback?
- How Can I Use A USB Hub To Power My Audio Interface?
- How Do I Load The iConnectAudio4+ 6 Output Preset?
- How Can I Connect My USB Audio Interface To My iPad Or iPhone? See all 8 articles >
Accompaniment Tracks
ChartBuilder®
MultiTracks Cloud®
RehearsalMix®
- Planning Center not connecting to RehearsalMix – troubleshooting steps.
- Unable to connect accounts due to Organization Administrator Privileges
- Using RehearsalMix with Planning Center
- Adding Mixes to Songs in Planning Center
- Enabling RehearsalMix access for your team
- Linking Existing People in your MultiTracks.com account to Planning Center See all 9 articles >
People
Sounds
- Getting Started with Background Streaming Music 2 by Peter James
- Getting Started with Atmospheric Strings by Peter James
- Getting Started with Background Streaming Music by Peter James
- Getting Started with Atmospheric Ambient Pads (WAV/M4A)
- Getting Started with Dream Piano Ambient Pads - WAV/M4A
- Getting Started With Prophet Voices Ambient Drones See all 20 articles >
- Getting Started with MKII Stage 73 - Ableton Live 10
- Getting Started with Ableton Song Specific Patches
- Getting Started With Ultimate Ableton Collection 4
- Getting Started With Ultimate Ableton Collection 3
- Getting Started With Ultimate Ableton Collection 2
- Getting Started With Ultimate Shimmer Pad Expansion Pack (Ableton) See all 19 articles >
- Getting Started with Analog Atmospheres by Peter James - MainStage / Logic
- Getting Started with Atmospheric Ambient Pads (MainStage)
- Getting Started with Dream Piano Ambient Pads (MainStage)
- Getting Started With Free OB6 Patches
- Getting Started With Ultimate Shimmer Pad Expansion Pack (MainStage)
- Installing Vocal Synths (MainStage/Logic) See all 35 articles >
- How do Patches work? What do I need to play them?
- Getting Started with Bolt by Anthony Catacoli
- Getting Started with Analog Atmospheres Omnisphere by Peter James
- Getting Started with Celestial Pads by Edgar Mantilla
- Getting Started with Polyphonic Synths StageReady Expansion
- Getting Started with Asterial Ambient Pads by Bottega See all 78 articles >