Changing your username is simple!
Log into your account and click on the account holder's name found on the left hand side next to their avatar picture.
** Note: this is the second name on the account. The first one is the organization name. **
Once you click on the name you should be taken to a new page and now see multiple options under the account name area.
One of the available options will be "Change Username".
Click on the link to do so and you are done!
If you still are having trouble changing the username for your account please contact our support.